Terms & Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.

Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. Orders are subject to availability. We will not be legally bound by any factual or typographical errors on the website or other promotional material. Before you place an order you should read these terms and conditions carefully as they contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

By placing an order you confirm that you are the person referred to in the Billing details. Acceptance of an order placed by you on-line and the completion of the contract between you and HorticMan Limited t/a Herts WoodFuel will take place when your order is dispatched, unless you have cancelled the order in accordance with our Shipping & Returns procedures.

Personal Callers

We welcome personal callers who want to see the charcoal retort, learn about the charcoal making process and buy charcoal.

We are based on a working farm near Standon, East Herts so it is advisable to bring stout shoes / wellingtons or other suitable footwear. 
All visitors enter the farm entirely at their own risk. Neither the owners of Dowsetts Farm, nor HorticMan Ltd or HorticMan Ltd t/a Herts WoodFuel accept liability or responsibility for any loss, damage or personal injury to any persons or property whilst on the farm.