Shipping Costs in 2020

I've been asked recently to explain how the shipping costs work and why other charcoal / bbq suppliers can offer cheaper or even free delivery.

The first thing to note is that there are only a limited number of couriers who accept charcoal, there may be a lot of couriers out there but they have different rules on the types of product that they will transport.

With regard to calculating shipping charges - Its a bit complicated but here goes; we use UKMail to deliver most of our boxes of charcoal, each box can hold up to 3x 6kg bags of charcoal (18kg). All courier firms use a measurement called 'volumentrics' to determine the actual weight the box or package could hold if completely full and it is this weight plus the footprint of the box that is used to calculate the shipping cost.

A number of charcoal producers subsidise the full cost of delivery to get the sale - BUT, Stag Charcoal is a small rural business that cannot afford to do this, so we do the next best thing - the price it costs us to deliver is the price you, the customer pays. No extras, no sneaky profit margins.

Deliveries to places like the Scottish Highlands, Northern Ireland, Shetland Islands, Isle of Man, Republic of Ireland will always be expensive due to locality.

In addition courier firms take into account the customers "traffic profile" and if the this profile does not meet targets, the costs can and will increase by a percentage that's outside Stag Charcoal's control. UKMail has held prices for 15 months but we have been informed that like a number of couriers, UKMail is increasing its costs to cover a range of inflationary pressures, as well as a "green charge" which is being levied due to UKMAIL's commitment to reducing emissions by its operations and this will be recognised at checkout.

Hope that explains the shipping charges. 

Happy New Year from all at Stag British Charcoal

Matt